Frequently Asked Questions

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. You can track your order here

Do you accept returns ?

Yes , please refer to our return policy

What are the shipping costs?

We provide Free shipping to the United Kingdom

How long does shipping take ?

These are our estimates:

UK 8/12 Business days

*This doesn’t include our 2 day processing time. Cut off time at 1PM

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How do I change or cancel my order?

Contact us at contact@clydesy.com
Please note that any orders that have already been packed or shipped cannot be cancelled.

Are there any exchange rates?

All of our transactions are based in British Pound. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
Other inquiries?

If you have any further questions or concerns that we haven’t highlighted, please do not hesitate to contact us at contact@clydesy.com – we’re here to help!